Refund & Exchange

ONLINE REFUND POLICY

The Fabric Club will reimburse new, unused and intact goods in the original packaging.

Are not eligible for reimbursement any product no longer in its packaging or if the packaging is open or can’t be identified as a The Fabric Club product.

The following cannot be reimbursed

Cut merchandise, kit for sewing non-medical mask, reusable masks, foams and foam mattresses, Kodel, cushion and pillow forms, bra forms, shoulder pads, special orders, custom poles, scissors, rotary cutters and blades, fabric coupons, books and magazines, patterns, yarns and thread, aerosol products, fabric adhesives.

There are two options to return an eligible item

  1. IN-STORE RETURNS
    You can make a return or an exchange at any The Fabric Club store with a printed copy of your electronic receipt. This no fee option must be made within 14 days of receipt.

  2. MAIL-IN RETURNS
    Write us at support@clubtissus.com specifying your order number and the item you wish to return. We will respond as soon as possible with an authorization number and our return address. The refund will be completed once the item is received and inspected. Please note that the return delivery is at your expense and is non-refundable.

IN-STORE REFUND AND EXCHANGE POLICY

Exchanges or refunds on eligible merchandise can be made at any The Fabric Club store, with the original receipt, within 14 days of purchase.

There will be no reimbursement if the product is no longer in its packaging or if the packaging is open or can’t be identified as a The Fabric Club product. 

The following cannot be reimbursed

Cut merchandise, kit for sewing non-medical mask, reusable masks, foams and foam mattresses, Kodel, cushion and pillow forms, bra forms, shoulder pads, special orders, custom poles, scissors, rotary cutters and blades, fabric coupons, books and magazines, patterns, yarns and thread, aerosol products, fabric adhesives.